~~~Making People Happy Is My Job....And, Most Of The Time, It's A Piece Of Cake!!~~~
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Monday, May 14, 2012
Happy Mother's Day...???
Ahhh....Mother's Day.....a day of celebration!! Or....in our case....a day of running, running, running!!! It is, hands down, the busiest day of the year for us...there are quite a few that come in a close second....but it is the busiest!! This year...it started on Friday....which, to be honest, is a blur!! Then Saturday was non-stop....desserts, gifts, gift certificates, more desserts....fully booked for lunch reservations...go, go, go!!! And then we come to Sunday itself....well over 100 for Brunch and almost 40 for Sunday Supper!!! We cooked so much food on Sunday....wow!! The Brunch dishes were selling very evenly....(which makes me happy....because I feel like I have done something right...) but the carrot cake pancakes were a particular hit!! So many nice people....so many of our "regulars" ie extended family....hopefully all had a great time. I was wished a Happy Mother's day over and over....but, I have to be honest...it's not my favorite. Now, you are probably wondering why?? We were full....and I mean FULL....for 3 solid days...from a business stand point...it doesn't get any better!!! We had lots and lots of our "SM Family" join us!! Love that!! Of course....I don't get to celebrate....but that doesn't matter to me. We are used to celebrating things on "off" days....no big deal!! Compliments galore, BIG sales in the gift shop, lots of happy people....what's the problem?? Right??? We start to get reservations, and dessert orders, for Mother's Day in January....no I'm NOT kidding!! We were full....completely FULL....weeks ago. That means every spot at every table....all day long. But the phone rings and rings....many just hopeful that they will get lucky and that there will be a cancellation...or an "extra" cake lying around....but there are just as many who get nasty. Yes....I said nasty. We are hung up on....talked to like we are just a little "stupid"....like maybe we just don't understand the request....and it gets worse all the time!! I am getting on my soapbox....hold on....and then we have THREE tables of no call/ no shows. Not cool!! We fed well over 100....and turned at least that many away!!! If you aren't going to make the reservation, after all......CALL!!! I have the "this is just how it is...." conversation SO MANY TIMES!!! No one RSVPs, returns calls, answers e-mails....cancels appointments!!! I know this probably doesn't apply to you....but I feel that we need to make a stand!! If this has happened to you....don't take it anymore!! This "new trend" is AWFUL!!! And I think all of us....the kind and courteous ones....need to stick up for ourselves!!! OK...I will get down off of the soapbox....I am going out to lunch....and then to the bookstore...I got a gift certificate from my daughter and her fiancee for Mother's Day...:) and....I got one from my other daughter, and her boyfriend, to one of my favorite stores (a wool shop down the road owned by a very good friend of mine:):):):)) so that will be another day...AND our pool gets opened today!!! We made it, we survived....and I am very proud of all of us (future son-in-law did dishes ALL day long....welcome to the family!!!) for a great job well done!! I will continue to do what I do....and I will NOT allow the mean people of the world to win.....if you are with me....feel free to leave a comment....I WILL answer it....I ALWAYS do!!!! :):):)